Return Info

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our care team for assistance, explaining your reasons for wanting to return it.

Eligible returns require a Return Authorization Number. Items must be unworn, unwashed & in original condition. Returns must be requested within 7 days of delivery.

Get your RA# by contacting us at ohbabyyyshop@gmail.com.
Please contact our care team for any items that arrived damaged, defective, or the wrong item, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible.

Please do not return items to us without authorization from support first.

As all pieces of jewelry are made to order and many of them are personalized, we do not accept returns/refunds or exchanges for personalized items .

Please note, that personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.